Sometimes Payment processor needs 1 to 4 hours to verify a transaction before sending information to us. After receiving information from our Payment processors, license key will be added to your account.
And a system generated email will be sent to the email associated with the purchase.
Therefore, when this happens, the process adding license key to an may be delayed 1-4 hours.
If you meet this case, don’t hesitate to contact our support team for help.
You can reach us through our customer support at 1-800-854-7065.
or you can submit your concern by going to this link below: